Privacy Policy

1.Information you provide

You may provide MAYORS with personal contact information in several ways, including submitting a property enquiry, requesting a viewing or valuation, subscribing to our newsletter, corresponding with us by email or messenger, completing a feedback form, or registering an account on our website.

The information you provide typically includes:

• Full name and preferred form of address
• Email address and phone number
• Country of residence and nationality (where required for property transactions)
• Property preferences, budget, and search criteria
• Any other information you choose to share with our agents

We only store this personal data after you have consented by accepting our terms on the relevant form.

2.Information we collect

We automatically collect technical data from your web browser, limited to: browser type and version, device make and model, operating system, IP address, referral domain, browser language, time zone, and pages visited within our website. This data helps us understand how visitors interact with MAYORS and improve our services.

3.Ways in which we may share your personal information

We treat your personal information with strict confidentiality and only share it where genuinely necessary:

• We provide your name, email, and phone number to our property consultants and, where you submit a specific enquiry, to the relevant developer or property owner. Once shared, the recipient’s privacy policy will also apply.
• We send anonymised information about your visit to analytics and search providers (such as Google Analytics) for the purpose of improving our services. This data includes IP address, pages visited, and browser type, but does not contain direct personal identifiers such as name or email.
• We may share metadata with advertising networks to deliver relevant advertising to you on our site and other platforms.
• If MAYORS or its assets are acquired, the user data we hold will form part of the transfer.
• We may disclose personal information to professional advisors (such as lawyers, auditors, or financial advisors) when reasonably required.
• We may disclose personal information when required by a UAE government authority, regulator, or court order.

4.Ways in which we use your personal information

We use your information to:

• Fulfil your requests, such as forwarding property enquiries to agents or developers, scheduling viewings, or arranging valuations.
• Provide you with information about MAYORS services, new listings, off-plan launches, and market insights that may be of interest. Every marketing message includes the option to unsubscribe.
• Enhance your experience of our website by personalising content and ensuring it is presented in the most effective format for your device.
• Deliver relevant advertising on our website and other platforms.
• Conduct internal business administration, including data analysis, troubleshooting, testing, and research.
• Comply with our legal obligations under UAE law, including anti-money-laundering and know-your-customer requirements where applicable to property transactions.

5.Storing your personal information

We may store your information on secure servers located within the UAE or in other jurisdictions. By submitting your personal information, you agree to this transfer, storage, and processing. Wherever our servers are located, we rely on approved data-transfer mechanisms to ensure your personal information is adequately safeguarded.

Once you send us your data, we apply strict technical and organisational procedures to keep it secure; however, no method of transmission over the internet is fully secure and we cannot guarantee absolute security. Any data you send us is sent at your own risk.

Where you have a password to access certain parts of our website, you are responsible for keeping that password confidential and must not share it with anyone.

6.Requesting data deletion

We retain your personal information only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. You have the right to request access to, correction of, or deletion of your personal information from our servers. To exercise this right, please contact us using the details at the end of this Policy.

7.Cookies

We use cookies to distinguish you from other users of MAYORS. This allows us to customise your experience — for example, by remembering your preferred currency, recently viewed listings, or saved properties.

We also use third-party cookies, including from Google, to record your activity (such as pages visited) and to estimate which information may interest you most. Such partners use this information in accordance with their own privacy policies. You can control or disable cookies through your browser settings at any time.

8.Links to third-party websites

Our website may contain links to other websites, including those of developers, partners, and service providers. This Privacy Policy does not apply to those websites and we accept no liability for their content. We recommend reviewing the privacy policy of any third-party website before submitting personal information to it.

9.Changes to this policy

Any changes we make to this Policy in the future will be posted on this page with an updated revision date. We encourage you to review this page periodically to stay informed about how we are protecting your information.